IT Manager's Handbook, 2/e: Getting your new job done (Paperback)

Description

Many technical professionals are tossed into their new position of managing an IT department without enough training or experience – let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing – and managing other technical pros – before they decide. To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations – often including revenue generation – so the tasks are critical and the learning curve is steep. The IT Manager's Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff.

 

Table of Contents

Chapter One 1.1 Just What Does an IT Manager Do? 1.2 Managers in General 1.3 The Strategic Value of the IT Department 1.4 Develop an IT Strategy 1.5 Additional Resources Chapter Two 2.1 Keeping Employees Focused 2.2 Avoiding Burnout 2.3 Employee Training 2.4 Performance Reviews 2.5 Additional Resources Chapter Three 3.1 Why IT Managers Need to Deal with Hiring People 3.2 Write a Position Description 3.3 Recruiters 3.4 Selecting Candidates 3.5 Outsourcing and Offshore Outsourcing 3.6 Additional Resources Chapter Four 4.1 Projects and ?Project Management?: A Quick Overview 4.2 Phase One: Scope the Project 4.3 Phase Two: Develop a Project Plan 4.4 Phase Three: Launch the Project 4.5 Phase Four: Track the Project?s Progress 4.6 Phase Five: Close Out the Project 4.7 Decision-Making Techniques 4.8 What to do If/When the Project Gets Off Track 4.9 Useful Project Management Techniques 4.10 Funding Projects 4.11 Multiple Projects: How to Juggle Well 4.12 Dealing with Non-IT Departments on a Project 4.13 Additional Resources Chapter Five 5.1 The First Day 5.2 The First Month 5.3 Two IT Departments – What Happens If Your Company Merges with Another? 5.4 Additional Resources Chapter Six 6.1 The Budgeting Process 6.2 The Difference between Capital vs. Operating Expense Items 6.3 Lease versus Buy: Which One Is Better? 6.4 Other Budgeting Factors to Consider 6.5 Additional Resources Chapter Seven 7.1 Dealing with Vendors 7.2 Key Evaluation Metrics 7.3 Getting Current Information 7.4 Purchasing Sources 7.5 Additional Resources Chapter Eight 8.1 The Importance of Compliance to IT 8.2 The Rules 8.3 How to Comply with the Rules 8.4 Hidden Benefits of Complying with the Rules 8.5 Methodologies and Frameworks 8.6 It?s Not Just Regulatory Compliance 8.7 Additional References Chapter Nine 9.1 The Technical Environment 9.2 Understanding the User Environment 9.3 TCO and Asset Management 9.4 Standards 9.5 Technology Refreshing 9.6 Additional Resources Chapter Ten 10.1 Operations Center 10.2 Multiple Environments 10.3 Scheduling Downtime 10.4 Change Management 10.5 Additional References Chapter Eleven 11.1 Data Center 11.2 The Cable Plant 11.3 Additional Resources Chapter Twelve 12.1 OSI Model 12.2 IP Addressing 12.4 Wide Area Networks (WANs) 12.5 Remote Access 12.6 Network Management 12.7 Voice and Data Convergence 12.8 Additional Resources Chapter Thirteen 13.1 A Quick Note on How We Got Here 13.2 Managing Security 13.3 Security Solutions and Technologies 13.4 Types of Threats 13.5 Some Security Stories 13.6 Stay Informed 13.7 Additional Resources Chapter Fourteen 14.1 Types of Software 14.2 Operating Systems 14.3 Open Source 14.4 Managing Software 14.5 Additional Resources Chapter Fifteen 15.1 E-mail 15.2 Directory Services 15.3 Enterprise Resource Planning 15.4 Additional Resources Chapter Sixteen 16.1 Managing the Data 16.2 Disk Storage Technology 16.3 Tape Storage and Backup 16.4 Information Lifecycle Management 16.5 Additional Resources Chapter Seventeen 17.1 Value of Help Desks 17.2 Components a Help Desk 17.3 Call Tracking 17.4 Staffing 17.5 Service Level Agreements 17.6 User Training 17.7 Additional Resources Chapter Eighteen 18.1 The Internet 18.2 Corporate Websites 18.3 Intranets 18.4 Creating and Managing Websites 18.5 E-commerce 18.6 Additional Resources Chapter Nineteen 19.1 User Equipment Issues You?ll Face 19.2 Desktops 19.3 Laptops, Handhelds and Other Portable Equipment 19.4 Additional Resources Chapter Twenty 20.1 Defining the Scope 20.2 Create a Disaster Recovery Plan 20.3 A Word About Business Continuity 20.4 The Hidden Benefits of Good Disaster Recover Planning 20.5 Additional Resources