Configuring CallManager and Unity: A Step-by-Step Guide

Description:

An indispensable step-by-step configuration guide for IP Telephony professionals 

• Includes step-by-step configuration instructions for CallManager features and Unity administration tasks
• Demonstrates how to deploy devices and implement your dial plan
• Covers Call Admission Control features and class of service
• Examines different subscriber types and how subscribers are added, imported, and managed
• Includes step-by-step instructions for call handling and auto attendant configuration
• Describes how to use Unity and CallManager together to deliver unique features

To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That’s the key to Configuring CallManager and Unity–it focuses on the configuration issues associated with CallManager and Unity® deployments while ensuring that you understand the technologies behind your deployment.

 

Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco® solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager.

 

Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you’ll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks.

  

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

 

 

 

Table of Contents:

Introduction

Part I       CallManager Configuration

Chapter 1Cisco CallManager and Unity Overview

Ensuring a Reliable Foundation

Infrastructure Overview

Creating a Reliable VoIP Infrastructure

CallManager Overview

Defining CallManager Components

CallManager Devices

Understanding CallManager Deployment Models

Dial Plan Overview

Unified Messaging Overview

Unity Software Architecture

Following the Call Flow

Exploring Call Handlers

Defining Various Types of Subscribers

 

Unity Networking Overview

Securing CallManager and Unity Environments

CallManager Security Issues

Unity Security Issues

Summary

Chapter 2Preparing CallManager for Deployment

Configuring CallManager for Maximum Performance

Deactivating Unnecessary Services

Activating CallManager Services

Configuring CallManager’s Enterprise Settings

Removing DNS Dependencies

Defining Enterprise Parameters

Preparing CallManager for Device Registration

Creating CallManager Groups

Defining Date/Time Groups

Configuring Regions

Building Device Pools

Summary

Chapter 3Deploying Devices

Adding Clients

Defining Device Settings

 Using BAT to Add Devices

Adding Phones Using TAPS

Adding Gateways

Adding H.323 Gateways

Adding MGCP Gateways

Adding Inter-Cluster Trunks

Summary

Chapter 4Implementing a Dial Plan

Understanding Call Flow

Understanding Route Groups and Route Lists

Creating Route Groups

Creating Route a List

Understanding Patterns

Creating Basic Route Patterns

Using Pattern Wildcards to Create a Basic Dial Plan

Advanced Dial Plan Components and Behavior

Creating Route Filters

Creating Translation Patterns

Creating CTI Route Points

Adding a Line to a CTI Route Point

Summary

Chapter 5Configuring Class of Service and Call Admission Control

Rights and Restrictions

Understanding Call Search Spaces and Partitions

Creating Calling Search Spaces and Partitions

Applying Calling Search Spaces and Partitions

Implementing Call Admission Control

Configuring CAC for a Distributed Deployment

Configuring CAC for a Centralized Deployment

Special Services Configuration

Special Services Overview

Configuring Special Services Route Patterns

Summary

Chapter 6Configuring CallManager Features and Services

Configuring Features

Creating Call Pickup Groups

Creating Meet-Me Patterns

Creating Call Park Numbers

Creating Forced Authorization Codes

Configuring Client Matter Codes

Configuring Voice Ports and Profiles

Creating Users

Configuring Advanced Services

Implementing Advanced Features

Creating and Managing Media Resources

Configuring Remote Site Failover

SRST Overview

Configuring SRST

Configuring AAR

Exploring CallManager Serviceability

Exploring Alarms

Configuring and Collecting Traces

Exploring CallManager Serviceability Tools

Summary

Part II      Unity Configuration

Chapter 7Unity Predeployment Tasks

Accessing and Navigating Unity Administrator

Integration Verification

CallManager Integration

SIP Integration

Defining System Configuration

Creating Schedules and Holidays

Defining Configuration Settings

Configuring Authentication Settings

Configuring Ports

Configuring System Access and Policies

Defining Account Polices

Configuring Class of Service

Creating and Managing Public Distribution Lists

Creating Public Distribution Lists

Managing PDL Members

Summary

Chapter 8Subscriber Reference

Defining Various Types of Subscribers

Exchange

Domino

Networked Subscribers

Creating Exchange/Domino Subscribers

Creating Subscribers Templates

Creating New Exchange Subscribers

Importing Subscribers

Managing Subscribers

Managing Subscriber Access

Managing Call Transfer and Greetings

Managing Message Access, Notification, and Indication

Conversation Management Settings

Summary

Chapter 9Call Management

Understanding Call Flow

Call Flow Architecture

Call Handler Overview

Creating Basic Call Routing Systems

Creating Call Handlers

Configuring Call Handlers

Configuring Directory Handlers

Configuring Auto Attendant

Creating Advanced Call Routing Systems

Using Interview Handlers

Creating an Audio Text Application

Remotely Managing Call Handlers

Configuring Call Routing

Creating and Configuring a Call Routing Rule

Managing Restriction Tables

Summary

Chapter 10Implementing Unity Networking

Unity Networking Overview

Networking Components

Unity-to-Unity Networking Overview

Unity-to-Legacy Voice-Mail Networking Overview

Unity Networking Configuration

Defining Digital Networking

Defining SMTP Networking

SMTP Networking Components

Unity to Non-Unity Networking Concepts

Defining AMIS Networking

Defining VPIM Networking

Defining Bridge Networking

Summary

Chapter 11Exploring Unity Tools

Using Unity Web-Based Tools

Monitoring

Reports

Using Advanced Tools

Administration Tools

Audio Management Tools

Diagnostic Tools

CUPID

Reporting Tools

Switch Integration Tools

Summary

Part III     Leveraging the Power of CallManager and Unity

Chapter 12Maximizing the Capabilities of Unity and CallManager

Advanced CallManager Features

Configuring MLA

Attendant Console

IPMA

Time of Day Routing

Hunt List

Creating a Line Group

Creating Hunt List

Creating Hunt Pilots

Advanced Unity Features

Enabling Call Queuing

Configuring Destination Call Screening

Unique Solutions

Configuring Unity as a Meet-Me Conference Manager

Directed Call Pickup

Managing Multi-Location Overlapping Extensions

Summary

AppendixAdditional Reference Resources

Additional References

Interesting Reading

Index