A Cisco AVVID Solution Cisco CallManager Best Practices (Hardcover)

Salvatore Collora, Anne Smith, Ed Leonhardt

A Cisco AVVID Solution Cisco CallManager Best Practices (Hardcover)
  • 出版商: Cisco Press
  • 出版日期: 2004-07-08
  • 定價: $2,100
  • 售價: 1.9 折 $399
  • 語言: 英文
  • 頁數: 624
  • 裝訂: Hardcover
  • ISBN: 1587051397
  • ISBN-13: 9781587051395
  • 相關分類: Cisco、LangChain

    • 立即出貨(限量) (庫存=2)

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Description:

Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment

  • Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more
  • Understand how to manage and monitor your system proactively for maximum uptime
  • Use dial plan components to reduce your exposure to toll fraud
  • Take advantage of call detail records for call tracing and accounting, as well as troubleshooting
  • Utilize the many Cisco IP Telephony features to enable branch site deployments
  • Discover the best ways to install, upgrade, patch, and back up CallManager
  • Learn how backing up to remote media provides both configuration recovery and failure survivability

IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco IP Telephony experts, helps you ensure a solid, successful deployment.

Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more.

Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.

This book is part of the Networking Technology Series from Cisco Press¿ which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

 

Table of Contents:

Foreword.

Introduction.

1. Planning the CallManager Implementation.

Read the Solution Reference Network Designs. Check the Compatibility Matrix. Assess the Current Data Infrastructure. Assess the Current Voice Environment. Choose the Right Equipment. Create a Training Curriculum for Users and Administrators. Establish a Rollout Plan. Summary.

2. Planning Centralized Call Processing Deployments.

Establishing Basic WAN Connectivity. Tuning Quality of Service on the WAN. Preventing WAN Oversubscription by Using Locations-Based Call Admission Control (CAC). Dynamically Rerouting Calls Using Automated Alternate Routing. Survive WAN Outages by Using SRST. Choosing Gateways to Support Centralized Call Processing Functionality. Summary.

3. Installing CallManager.

Before the Installation. During the Installation. After the Installation. Summary.

4. Backing Up and Restoring the Environment.

Consider the Whole Deployment. Five Steps to a Solid Backup. Planning Your Backup Strategy. Things to Be Aware of When Restoring from a BARS Backup. Troubleshooting Typical Backup Problems. Summary.

5. Upgrading and Patching CallManager.

Installing Windows OS and CallManager Service Releases. Summary.

6. Securing the Environment.

Classes of Voice Security Threats. Create a Security Policy to Guide Your Efforts. Avoid Single Points of Security Policy Failure. Review an Infrastructure Security Feature Checklist. Harden Access to Routers and Switches. Harden Access via IP Phones. Harden CallManager and Voice Application Servers. Secure Remote Administration of CallManager. Secure Endpoint Provisioning. Secure Endpoint Operation. Secure Interserver Communication for MGCP, SIP, H.323, and Java Telephony API Signaling via IPSec. Implementation Considerations. Summary.

7. Configuring CallManager and IP Telephony Components.

General CallManager System Best Practices. IP Phone Best Practices. Gateway Best Practices. Dial Plan Best Practices. Best Practices for Configuring Features. Tools and Application Best Practices. Summary.

8. Managing Services and Parameters.

About Services. About Service Parameters. Cisco CallManager Service and Related Parameters. Cisco TFTP Service. Cisco Messaging Interface Service and Related Parameters. Cisco IP Voice Media Streaming App Service. Cisco CTIManager Service. Cisco Telephony Call Dispatcher Service. Cisco MOH Audio Translator Service and Related Parameter. Cisco RIS Data Collector Service and Related Parameters. Cisco Database Layer Monitor Service and a Related Parameter. Cisco CDR Insert Service. Cisco CTL Provider Service. Cisco Extended Functions Service and a Related Parameter. Cisco Serviceability Reporter Service. Cisco WebDialer Service. Cisco IP Manager Assistant Service. Cisco Extension Mobility Service and Related Parameters. General Enterprise Parameters. Summary.

9. Using Multilevel Administration.

Changes from the Previous Release. Enable MLA for Added Security. No MLA Access When the Publisher Is Down. Enable Tracing for MLA. Monitor the Access Log for Malicious Login Attempts. Check the Privileges Report. Create User-Specific Accounts. Create Custom Functional Groups. Create Custom User Groups. Assign Group Privileges. Manage Overlapping Permissions. Keep an Eye on Your System. Maintain the Tightest Security Possible. Summary.

10. Mastering Directory Integration.

Directory Access Versus Directory Integration. Directory Access for IP Telephony Endpoints. Directory Integration for CallManager. Best Practices for Directory Integration. Summary.

11. Administering Call Detail Records.

Use CDR Data for Accounting/Billing or Troubleshooting. Enable CDR Data Collection. Limit the Number of CDR and CMR Entries. Configure CDR Enterprise Parameters. Enable Network Time Synchronization on All CallManagers and Update the Configuration File if Needed. Understanding the Call Detail Record Format. Understanding CDR Data Through Call Examples. Search the CDR SQL Database. Export CDR Data for Further Analysis. Convert Epoch Time to Human-Readable Time Using the CDR Time Converter Utility. Convert a 32-Bit Signed Integer Value to an IP Address. Using the CAR Tool. Third-Party CDR Applications. Summary.

12. Managing and Monitoring the System.

Choosing the Best Overall Methodology. Make Monitoring a Daily Process. Configuring Authentication, Authorization, and Accounting on Cisco IOS Gateways. Using Syslog to Monitor the System. Using SNMP Where Possible. Use Microsoft Performance for Real-Time Data If It Fits Your Current Model. Check the Serviceability Reports Archive Every Day. Check the CallManager Trace Facility Configuration and Log Files. Using Windows Terminal Services. Using VNC. Summary.

13. Using Real-Time Monitoring Tool.

Configuring RTMT. Summary.

Appendix CallManager 4.0 New Feature Description.

CallManager Release 4.0(1) Feature List.

Glossary.

Index.

商品描述(中文翻譯)

描述：


提供了在Cisco IP電話部署中產生差異的成熟解決方案



  • 學習撥號計劃的最佳實踐，幫助您配置功能，如對講機、群組快速撥號、等待音樂、分機移動等

  • 了解如何主動管理和監控系統，以實現最大的正常運行時間

  • 使用撥號計劃組件減少您對收費欺詐的風險

  • 利用通話詳細記錄進行通話追踪和計費，以及故障排除

  • 利用許多Cisco IP電話功能實現分支機構部署

  • 發現安裝、升級、補丁和備份CallManager的最佳方法

  • 了解將備份到遠程媒體提供配置恢復和故障恢復能力的最佳方法


IP電話代表了電信的未來：一個融合數據和語音基礎設施，具有比傳統電話更大的靈活性和更具成本效益的可擴展性。擁有在現場由Cisco IP電話專家開發的成熟最佳實踐，可以幫助您確保堅實、成功的部署。


Cisco CallManager最佳實踐提供了CallManager和相關IP電話組件（如IP電話、網關和應用程序）的最佳實踐解決方案。本書以簡短、直接的節奏撰寫，讓您探索提示、技巧和經驗教訓，這些都將幫助您計劃、安裝、配置、備份、恢復、升級、補丁和保護Cisco CallManager，這是Cisco IP電話部署中的核心呼叫處理組件。您還將發現使用服務和參數、目錄集成、通話詳細記錄、管理和監控應用程序等的最佳方法。


客戶們一再提出相同的問題，激發了本書的創作：我如何配置對講機？使用分區和呼叫搜索空間的最佳方法是什麼？如何在廣域網上區域性部署CallManager？所有這些服務到底是做什麼的？我如何知道有多少通話正在進行？我如何將CallManager與Active Directory集成？本書將多年的專家經驗壓縮成一本書，讓您在運行一個一流的系統的同時，增強IP電話部署的性能和功能。


本書是Cisco Press的Networking Technology Series系列的一部分，為網絡專業人士提供了構建高效網絡、了解新技術和建立成功職業的寶貴信息。


 


目錄：


前言。

引言。

1. 計劃CallManager實施。



閱讀解決方案參考網絡設計。檢查兼容性矩陣。評估當前數據基礎設施。評估當前語音環境。選擇合適的設備。為用戶和管理員創建培訓課程。建立推出計劃。總結。


2. 計劃集中式呼叫處理部署。



建立基本的廣域網連接。調整廣域網的服務質量。使用基於位置的呼叫接受控制（CAC）防止廣域網過度訂閱。使用自動備用路由動態重定向呼叫。使用SRST在廣域網故障時保持生存能力。選擇支持集中式呼叫處理功能的網關。總結。


3. 安裝CallManager。



安裝前。安裝期間。安裝後。總結。


4. 備份和恢復環境。



考慮整個部署。實現可靠備份的五個步驟。計劃

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