Discovering Hospitality and Tourism: The World's Greatest Industry, 2/e

Description

The hospitality and tourism industry is vast and offers seemingly endless professional opportunities. Written for those considering a career in the field, this book explores each segment of the industry (lodging, foodservices, recreation, meeting planning etc.) and the various positions within each sector. Profiling hospitality leaders and rising stars, it shows readers different career paths and helps them determine their own career goals and aspirations. With a new chapter on entertainment, a new section on condo-hotels, and revised coverage of healthcare foodservices, it keeps stride with the fast-paced hospitality industry and helps readers discover their own place within it.

A career focus–makes this text useful for anyone considering employment in this field.
*Explores the various segments of the travel, tourism and hospitality industry and the professional opportunities within it.
*Gives readers a broad taste of the industry and information to help them select a suitable career path. Feedback from the Real World feature–begins each chapter.
*Poses questions for students (based on chapter topics) and then provides industry expert responses at the end of each chapter.
*Allows readers to compare their responses with those of the experts. Rising Star Profiles and Hospitality Leader Profiles–appear within the text.
*Highlights the careers of young and experienced industry professionals and gives insight into the types of positions and career paths available within the field.
*Helps students consider their own career plans and goals and what they need to do to reach them. Challenges! Challenges!–appear at the end of most chapters.
*Address the challenges confronting those working within the industry.
*Help readers prepare for issues they will face once on the job. Special learning features such as:
*Chapter learning objectives in every chapter
*Hundreds of photos, diagrams and graphics
*A glossary of over 600 terms
*Master Your Knowledge questions that encourage application
*A Companion Website specific to the text 

Table of Contents

PART I: INDUSTRY OVERVIEW

1.      Travel and Tourism and Hospitality: Services For Those Away From Home

2.      The Secret of Quality Service

3.      Managers Must Manage

 

PART II: LODGING OPERATIONS

4.      Overview: Hotels, Hotels, Hotels!

5.      Full-Service Hotels

6.      Limited-Service Hotels

7.      Extended-Stay Hotels

8.      Convention Hotels and Conference Centers

9.      Resorts, Timeshares and Condo-Hotels

 

PART III: COMMERCIAL FOODSERVICES OPERATIONS

10.  Overview: Profit-Making ( Commercial) Foodservices

11.  Food and Beverage Operations in Hotels

12.  Upscale Restaurants

13.  Casual-Service ( Midscale) Restaurants

14.  Family-Service Restaurants

15.  Quick-Service Restaurants

16.  Off-Site Catering

 

PART IV: NONCOMMERCIAL FOODSERVICES OPERATIONS

17.  Contract Management Company Foodservices

18.  Foodservices in Educational Organizations

19.  Food and Nutrition Services in Healthcare Facilities

20.  The Business of Business and Industry Foodservices

21.  Vending and Office Coffee Services

 

PART V: RECREATION AND LEISURE ORGANIZATIONS

22.  Private Club Management

23.  Cruise Lines: A Close Look at Resorts on Water

24.  Casino Entertainment Management

25.  Sports and Recreational Foodservices: Part of the Leisure Service Market

26.  Management of Amusement and theme Parks

27.  Overview of the Entertainment Industry

 

PART VI: THE MEETINGS BUSINESS

28.  Professional meeting management

29.  Exhibition (Trade Show) Management

30.  Special Events Management

 

PART VII: FOCUS ON YOU AND YOUR PROFESSIONAL CAREER

31.  Planning Your Hospitality Career

32.  The Job Search: Your First Professional Position

33.  Your First Professional Position: Celebrate Success

34.  Entrepreneur or Intrapreneur?

35.  Domestic or Global Hospitality–or Both?