Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, 2/e (Paperback)

Paul Harmon, Business Process Trends

Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, 2/e (Paperback)

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  • Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.

  • The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.

  • Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.

  • Offers all new detailed case studies showing how these methods are implemented.
     

    Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.

    In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.


 

Table of Contents

Companies and Business Processes.
I: Enterprise Level Concerns.
Strategy, Business Processes, and Competitive Advantage.
The Business Architecture and Organizational Alignment.
Modeling Organizations.
Process Performance Metrics and Evaluation.
Organizing and Using an Enterprise BPM Group.
II: Process Level Concerns.
Modeling Processes.
Analyzing Activities.
Managing and Measuring Business Processes.
Process Improvement with Lean and Six Sigma.
A Business Process Redesign Methodology.
Process Redesign Patterns.
Knowledge Workers and Business Rules.
III: Implementation Level Concerns.
Software Tools for Business Process Modeling and Redesign.
Business Process Management Systems.
ERP-Driven Redesign.
Software Development.
IV. Putting it All Together.
The Ergonomic Systems Case.

商品描述(中文翻譯)

描述




  • 對成功的BPM書籍進行了廣泛的修訂和更新，涵蓋了對業務流程管理系統的日益關注，以及流程重新設計和六西格瑪問題的整合。



  • 這是關於業務流程的最佳入門書籍，也是最新的一本書，可以了解所有不同的流程要素如何相互配合。



  • 提供了一種基於最佳實踐的方法論，可以根據特定需求進行定制，並保持對流程重新設計的人文因素的關注。



  • 提供了全新的詳細案例研究，展示了這些方法的實施情況。
     

    每家公司都希望改善業務運營方式，更高效地生產商品和服務，並增加利潤。非營利組織也關注效率、生產力以及實現自己設定的目標。每位經理都明白實現這些目標是他們的職責的一部分。

    在這本關於業務流程變革的平衡論述中，Paul Harmon提供了成功業務流程改進的概念、方法和案例的全面覆蓋。本版更新和新增了對業務流程管理系統、業務規則、企業架構和框架（SCOR）的涵蓋範圍，以及更多關於六西格瑪和精益的內容，此外還新增了對績效指標的涵蓋。





 


目錄



公司和業務流程。
I: 企業層面的關注點。
戰略、業務流程和競爭優勢。
業務架構和組織對齊。
建模組織。
流程績效指標和評估。
組織和使用企業BPM小組。
II: 流程層面的關注點。
建模流程。
分析活動。
管理和衡量業務流程。
使用精益和六西格瑪進行流程改進。
業務流程重新設計方法論。
流程重新設計模式。
知識工作者和業務規則。
III: 實施層面的關注點。
業務流程建模和重新設計的軟件工具。
業務流程管理系統。
ERP驅動的重新設計。
軟件開發。
IV. 將所有內容整合在一起。
人體工學系統案例。


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