Digital Transformation Success: Achieving Alignment and Delivering Results with the Process Inventory Framework
暫譯: 數位轉型成功：透過流程庫架構實現對齊與交付成果
Schank, Michael
相關主題
商品描述
Discover the key to digital transformation success in this comprehensive guide. In today's rapidly advancing technological landscape, companies are promised innovative business models, enhanced customer experiences, and productivity improvements through digital initiatives. However, it's disheartening that 70% of these endeavors fail to meet their goals, resulting in lost investments and frustrated stakeholders.
The root cause of these failures often lies in the lack of alignment across organizations. Achieving alignment is crucial, encompassing both vertical alignment - which involves aligning goals from the CEO down to even low-level single contributors - and horizontal alignment - which enables seamless collaboration across functional areas. To address this challenge, the book introduces Process Inventory, a powerful framework that not only establishes a common language but also aligns resources throughout the organization, driving a new level of operating efficiency and agility necessary to thrive in this digital era.This comprehensive guide delves beyond guiding principles, providing readers with detailed methods, modeling techniques, operating models, and real-world case studies. By leveraging the Process Inventory framework, organizations can enhance existing disciplines like Change Management, Risk Management, and Operational Excellence, enabling effective digital technology design and propelling them into the forefront of the digital age.
What You'll Learn
- The transformative power of the Process Inventory framework to drive Digital Transformation success by aligning resources, organizational goals, and efforts, leading to unparalleled agility.
- How the Process Inventory serves as the connective tissue that redefines how an organization operates, enabling operational excellence and enhanced efficiency. How Process Inventory directly supports the seamless implementation of cutting-edge digital technologies like machine learning, intelligent process automation, and microservices.
- Key best practices, including building and maintaining models, engaging stakeholders, and attaining maximum value from this framework.
- How Process Inventory seamlessly integrates with and elevates existing disciplines such as Process Modeling, Enterprise Architecture, Risk Management, Lean/Six Sigma Process Improvement, Change Management, and Business Architecture.
Who This Book Is For
- Forward-thinking Business Executives committed to achieving their digital transformation agenda
- Visionary Leaders, including COOs and CIOs, striving to elevate their organization's efficiency and effectiveness
- Individual practitioners and teams dedicated to driving transformation strategies and techniques within their organization
- Process Center of Excellence personnel entrusted with mapping out and managing processes for their organization's success
商品描述(中文翻譯)
發現數位轉型成功的關鍵，這本全面的指南將為您揭示。在當今快速發展的科技環境中，企業透過數位計畫被承諾能夠創造創新的商業模式、提升客戶體驗和提高生產力。然而，令人沮喪的是，70% 的這些努力未能達成其目標，導致投資損失和利益相關者的挫折。
這些失敗的根本原因往往在於組織之間缺乏一致性。實現一致性至關重要，這包括垂直一致性——即從 CEO 到低層單一貢獻者的目標對齊——以及水平一致性——這使得各功能領域之間能夠無縫協作。為了解決這一挑戰，本書介紹了流程庫（Process Inventory），這是一個強大的框架，不僅建立了共同語言，還在整個組織中對齊資源，推動在這個數位時代中生存所需的新一層運營效率和敏捷性。
這本全面的指南不僅僅是指導原則，還為讀者提供詳細的方法、建模技術、運營模型和真實案例研究。通過利用流程庫框架，組織可以增強現有的學科，如變更管理、風險管理和運營卓越，從而實現有效的數位技術設計，並將其推向數位時代的前沿。
您將學到的內容：
- 流程庫框架的轉型力量，通過對齊資源、組織目標和努力，推動數位轉型的成功，實現無與倫比的敏捷性。
- 流程庫如何作為連接組織運作的紐帶，實現運營卓越和提高效率。
- 流程庫如何直接支持尖端數位技術的無縫實施，如機器學習、智能流程自動化和微服務。
- 主要最佳實踐，包括建立和維護模型、吸引利益相關者以及從這一框架中獲取最大價值。
- 流程庫如何無縫整合並提升現有學科，如流程建模、企業架構、風險管理、精益/六西格瑪流程改進、變更管理和商業架構。
本書適合的讀者：
- 對實現數位轉型議程充滿前瞻性的商業高管
- 追求提升組織效率和效能的願景領導者，包括 COO 和 CIO
- 專注於推動組織內部轉型策略和技術的個人實踐者和團隊
- 負責規劃和管理組織成功流程的卓越流程中心人員
作者簡介
Michael Schank is a Founder and Managing Director of Process Inventory Advisors LLC. He has over 25 years of experience in the Financial Services industry, mainly as a management consultant advising clients on a range of topics, including technology, process, risk, and large-scale business and digital transformations. He has also held leadership roles with prominent banks.
After earning a B.S degree in Operations Management and Information Systems at Northern Illinois University, he spent 13 years of his career at Accenture, focusing on technology and system integration programs. After a technology leadership role at Bank of America, he joined EY and shifted his focus to developing and applying process-driven frameworks to a large range of his financial services clients' transformation challenges. At EY, he established the first US Financial Services Process Excellence practice and has personally driven over $100 million in Process Excellence related services and led delivery teams on many large and complex transformation programs. He subsequently joined Citi as the Head of Process Excellence for the US Personal Bank and instituted the Process Inventory framework as part of the program they set up in response to their 2020 Consent Order.
Michael's new book, "Digital Transformation Success," details how the Process Inventory framework that he developed and perfected can help organizations achieve alignment, which is critical for success in their Digital Transformation and Operational Excellence programs.
Beyond his professional achievements, Michael loves spending time with his teenage children and is an avid reader, runner, and traveler.
作者簡介(中文翻譯)
邁克爾·香克（Michael Schank）是Process Inventory Advisors LLC的創始人及執行董事。他在金融服務行業擁有超過25年的經驗，主要作為管理顧問，為客戶提供有關技術、流程、風險以及大規模商業和數位轉型等多方面的建議。他還曾在知名銀行擔任領導職位。
在北伊利諾伊大學獲得運營管理和資訊系統的學士學位後，他在埃森哲（Accenture）工作了13年，專注於技術和系統整合計劃。在美國銀行（Bank of America）擔任技術領導職位後，他加入了安永（EY），並將重點轉向為其金融服務客戶的轉型挑戰開發和應用以流程為驅動的框架。在安永，他建立了美國金融服務流程卓越實踐，並親自推動了超過1億美元的流程卓越相關服務，並領導交付團隊完成許多大型和複雜的轉型計劃。隨後，他加入花旗（Citi）擔任美國個人銀行的流程卓越負責人，並在他們針對2020年同意令所設立的計劃中引入了流程庫（Process Inventory）框架。
邁克爾的新書《數位轉型成功》詳細說明了他所開發和完善的流程庫框架如何幫助組織實現對齊，這對於他們的數位轉型和運營卓越計劃的成功至關重要。
除了專業成就外，邁克爾喜歡與他的青少年孩子共度時光，並且是一位熱愛閱讀、跑步和旅行的人。
