Beyond Blame: Learning From Failure and Success (Paperback)

Dave Zwieback

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商品描述

Failure is inevitable. Our increasingly complex world demands that we continuously learn from failures (and successes) in order to survive and thrive. And yet, our learning is too often undermined. We construct biased but comfortable stories, which often feature a simple, single "root cause"--a villain, someone to take the blame. Having done that, we short-circuit the possibility of developing any deeper understanding of the complex systems we work with. With this common approach, our systems will become more fragile and drift into failure. 

In this concise and entertaining book, I.T. veteran Dave Zwieback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, human factors, cognitive science, and organizational psychology. It allows us to identify the underlying conditions for failure, and make our systems (and organizations) safer and more resilient.
  • Get a clear understanding of the downside of blame
  • Learn how to identify (and counteract) cognitive biases in groups
  • See how organizations can determine the real root cause of problems
  • Establish real accountability with your organization
  • Use the Learning Review Framework to fully learn from failures of complex systems
  • Find practical insights and tips for moving beyond blame in your own organization

商品描述(中文翻譯)

失敗是不可避免的。我們日益複雜的世界要求我們不斷從失敗(和成功)中學習,以求生存和繁榮。然而,我們的學習往往受到破壞。我們構建了有偏見但舒適的故事,這些故事通常都有一個簡單的、單一的“根本原因”——一個壞人,一個要承擔責任的人。做完這些之後,我們就無法深入理解我們所處的複雜系統。按照這種常見的方法,我們的系統將變得更加脆弱,並陷入失敗的境地。

在這本簡明有趣的書中,資訊科技老手戴夫·茨維巴克描述了一個威脅一家大型金融機構生存的事件,以及該機構領導層採取的反直覺步驟來阻止下滑。他們的新穎方法基於復雜性科學、恢復力工程、人因學、認知科學和組織心理學中經過驗證的概念。它使我們能夠確定失敗的潛在條件,並使我們的系統(和組織)更安全、更有彈性。

- 瞭解責備的負面影響
- 學習如何識別(並對抗)群體中的認知偏見
- 看看組織如何確定真正的問題根本原因
- 在組織中建立真正的責任制
- 使用學習回顧框架充分從複雜系統的失敗中學習
- 在您自己的組織中尋找超越責備的實用見解和提示