Managing Quality: Integrating the Supply Chain, 8/e【內含Access Code, 經刮除不受退】(Paperback)
暫譯: 品質管理：整合供應鏈，第8版【內含Access Code，經刮除不受退】(平裝本)

S. Thomas Foster , John W. Gardner

Managing Quality: Integrating the Supply Chain, 8/e【內含Access Code, 經刮除不受退】(Paperback)
  • 出版商: Wiley
  • 出版日期: 2025-09-01
  • 售價: $1,680
  • 貴賓價: 9.8 折 $1,646
  • 語言: 英文
  • 頁數: 496
  • ISBN: 1394333137
  • ISBN-13: 9781394333134
  • 相關分類: 管理與領導 Management-leadership

    • 下單後立即進貨 (約5~7天)

相關主題

商品描述

本書序言

●Expanded coverage of AI, IoT, and big data analytics in quality management.
●New case studies on Lean and Six Sigma applications, including Samsung's DMAIC strategy.
●Analysis of supply chain disruptions and resilience strategies post-COVID-19.
●Updated insights on ethical quality management, including ISO standards and anti-bribery measures.
●Exploration of shifting consumer perceptions of quality, including the impact of “luxury shame” in Asia.
●Discussion on the rise of the “Right to Repair” movement and its implications for product quality.
●Enhanced focus on risk management with visual tools like risk heat maps and balanced scorecards.
●Examination of AI-driven supply chain resilience and predictive quality improvement.
●New real-world applications, experiential learning exercises, and interactive active figures for an engaging educational experience.
●Expanded discussions on Lean systems, the importance of the SCOR model in managing supply chain quality, and risk visualization tools

本書特色

●Provides a student-friendly introduction to quality management through a unifying supply chain framework that links foundational quality management principles with modern advancements in Lean, Six Sigma, and service quality
●Presents a contingency-based approach grounded in both research and practitioner insights to offer adaptable quality management strategies
●Integrates real-world case studies, including insights from Samsung, Apple, and Great Ormond Street Hospital
●Explores cutting-edge topics such as AI, IoT, big data analytics, and digital transformation in quality management
●Enhances learning with experiential exercises, active figures, and engaging interactive content
●Emphasizes ethical considerations in quality management, including ISO standards and corporate social responsibility
●Offers instructor resources, including PowerPoint slides, test banks, and guided discussion questions

商品描述(中文翻譯)

本書序言

●擴展了在品質管理中對人工智慧（AI）、物聯網（IoT）和大數據分析的涵蓋範圍。

●新增有關精實（Lean）和六標準差（Six Sigma）應用的案例研究，包括三星的DMAIC策略。

●分析COVID-19後供應鏈中斷及其韌性策略。

●更新有關倫理品質管理的見解，包括ISO標準和反貪腐措施。

●探討消費者對品質的認知變化，包括「奢侈羞恥」在亞洲的影響。

●討論「修復權」（Right to Repair）運動的興起及其對產品品質的影響。

●加強對風險管理的關注，使用風險熱圖和平衡計分卡等視覺工具。

●檢視AI驅動的供應鏈韌性和預測性品質改善。

●新增實際應用、體驗學習練習和互動式活動圖形，以提供引人入勝的教育體驗。

●擴展對精實系統的討論，強調SCOR模型在管理供應鏈品質中的重要性，以及風險視覺化工具。

本書特色

●通過統一的供應鏈框架，提供學生友好的品質管理入門，將基礎品質管理原則與精實、六標準差和服務品質的現代進展聯繫起來。

●提出基於應變的策略，根據研究和實務見解提供可調整的品質管理策略。

●整合實際案例研究，包括來自三星、蘋果和大倫敦醫院的見解。

●探討品質管理中的前沿主題，如人工智慧、物聯網、大數據分析和數位轉型。

●通過體驗式練習、互動圖形和引人入勝的互動內容增強學習。

●強調品質管理中的倫理考量，包括ISO標準和企業社會責任。

●提供教學資源，包括PowerPoint簡報、測驗題庫和引導討論問題。

作者簡介

Dr. S. Thomas Foster is the Donald Staheli Professor of Global Supply Chain Management at Brigham Young University’s Marriott School of Business. A leading expert in quality management, he has authored best-selling textbooks, including Quality Management: An Integrative Approach and Managing Supply Chain and Operations. He has served on the Malcolm Baldrige National Quality Award Board of Overseers and has consulted for major corporations such as Hewlett-Packard and Eaton Corp.

Dr. John W. Gardner is an Associate Professor of Global Supply Chain Management at Brigham Young University’s Marriott School of Business. A Six Sigma Black Belt with industry experience in banking, aerospace, and process controls, he specializes in Lean, Six Sigma, and process improvement. His research focuses on healthcare quality, production feedback, and the intersection of people and technology, including AI and blockchain applications in supply chain management.

作者簡介(中文翻譯)

史湯瑪斯·福斯特博士是布里格姆楊大學馬里奧特商學院的全球供應鏈管理唐納德·斯塔赫利教授。作為質量管理的領先專家，他撰寫了多本暢銷教科書，包括《質量管理：綜合方法》和《供應鏈與運營管理》。他曾擔任馬爾科姆·巴爾德里奇國家質量獎監督委員會成員，並為惠普和伊頓公司等大型企業提供諮詢服務。

約翰·W·加德納博士是布里格姆楊大學馬里奧特商學院的全球供應鏈管理副教授。他是一名擁有六西格瑪黑帶資格的專業人士，擁有銀行、航空航天和過程控制等行業的經驗，專注於精益生產、六西格瑪和過程改進。他的研究重點是醫療質量、生產反饋，以及人與技術的交集，包括供應鏈管理中的人工智慧和區塊鏈應用。

目錄大綱

Part 1 Understanding Quality Concepts
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Supply Chain Quality and International Quality Standards
Part 2 Designing and Assuring Quality
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality and Innovation in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
Part 3 Implementing Quality
10 The Tools of Quality
11 Statistically Based Quality Improvement for Variables
12 Statistically Based Quality Improvement for Attributes
13 Lean and Six Sigma Management Principles and Tools
Part 4 Forever Improving the Quality System
14 Managing Quality Improvement Teams and Projects
15 Implementing and Validating the Quality System

目錄大綱(中文翻譯)

Part 1 Understanding Quality Concepts

1 Differing Perspectives on Quality

2 Quality Theory

3 Global Supply Chain Quality and International Quality Standards

Part 2 Designing and Assuring Quality

4 Strategic Quality Planning

5 The Voice of the Customer

6 The Voice of the Market

7 Quality and Innovation in Product and Process Design

8 Designing Quality Services

9 Managing Supplier Quality in the Supply Chain

Part 3 Implementing Quality

10 The Tools of Quality

11 Statistically Based Quality Improvement for Variables

12 Statistically Based Quality Improvement for Attributes

13 Lean and Six Sigma Management Principles and Tools

Part 4 Forever Improving the Quality System

14 Managing Quality Improvement Teams and Projects

15 Implementing and Validating the Quality System

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