相關主題
商品描述
Human-Centered Automation (HCA) is becoming indispensable for organizations seeking to implement AI-driven systems, robotic process automation, and other advanced tools while keeping human needs at the core. Despite the widespread adoption of automation, many initiatives fall short due to a lack of alignment between technical capabilities and real-world user and organizational needs.
This book unites insights from cognitive science, software engineering, business strategy, and human factors that view automation as something that works for people and not just systems. This book provides the tools and strategies to ensure efforts with automation succeed with people at the center. It takes readers through the entire HCA lifecycle; from process discovery and planning to system design, testing, and long-term oversight. With easy-to-understand frameworks and real-world examples across sectors, including healthcare, finance, and manufacturing, readers will gain tools to assess risk, define measurable outcomes, involve stakeholders, and build automation that is trustworthy, explainable, and effective. It offers the methodologies needed to drive meaningful, lasting impact through automation.
Human-Centered Automation is essential for ergonomics and human factors professionals, researchers, and organizational leaders involved in designing or managing automation initiatives. Its appeal extends to professionals in AI and machine learning, UX design, process engineering, business operations, and policy development.
商品描述(中文翻譯)
人本自動化（Human-Centered Automation, HCA）對於尋求實施以人工智慧驅動的系統、機器人流程自動化及其他先進工具的組織來說，變得不可或缺，同時將人類需求置於核心。儘管自動化的廣泛採用，許多計畫因為技術能力與實際用戶及組織需求之間缺乏一致性而未能成功。
本書結合了來自認知科學、軟體工程、商業策略和人因工程的見解，將自動化視為一種為人類服務而非僅僅是系統的工具。本書提供了確保自動化努力以人為中心成功的工具和策略。它引導讀者了解整個HCA生命週期；從流程發現和規劃到系統設計、測試及長期監督。透過易於理解的框架和涵蓋醫療、金融和製造等領域的實際案例，讀者將獲得評估風險、定義可衡量結果、涉及利益相關者以及建立值得信賴、可解釋且有效的自動化的工具。它提供了推動自動化帶來有意義且持久影響所需的方法論。
《人本自動化》對於從事自動化計畫設計或管理的人體工學和人因工程專業人士、研究人員及組織領導者至關重要。其吸引力也延伸至人工智慧和機器學習、使用者體驗設計、流程工程、商業運營及政策發展等領域的專業人士。
作者簡介
Carlos Toxli-Hernandez is an accomplished academic and industry professional, currently serving as an assistant professor in the College of Engineering, Computing, and Applied Sciences at Clemson University, USA. He earned his Ph.D. in Computer Science from Northeastern University in Boston, MA, and leads the Human-AI Empowerment Lab, where his research focuses on leveraging Human-Centered Artificial Intelligence to design tools that empower individuals to achieve their goals. His work has garnered recognition at prestigious conferences and has been featured in international media. Throughout his career, Dr. Hernandez has conducted impactful research at leading organizations, including Amazon Twitch, Microsoft Research, and Snap Inc. Before joining Clemson University, he contributed to global initiatives at organizations such as Google and the United Nations, while also founding four automation companies. In addition to his academic and entrepreneurial achievements, Dr. Hernandez is a prolific technical author and tech evangelist, having delivered over 100 talks across the globe.
作者簡介(中文翻譯)
是一位成就卓越的學者和業界專業人士，目前擔任美國克萊姆森大學工程、計算與應用科學學院的助理教授。他在麻薩諸塞州波士頓的東北大學獲得計算機科學博士學位，並領導人機智能賦能實驗室，研究重點在於利用以人為中心的人工智慧設計工具，幫助個人實現其目標。他的研究在多個知名會議上獲得認可，並被國際媒體報導。在他的職業生涯中，Hernandez 博士在多家領先機構進行了具有影響力的研究，包括 Amazon Twitch、Microsoft Research 和 Snap Inc。在加入克萊姆森大學之前，他曾在 Google 和聯合國等機構參與全球性倡議，並創立了四家自動化公司。除了學術和創業成就外，Hernandez 博士還是一位多產的技術作者和科技傳道者，曾在全球發表超過 100 場演講。
