The End of Software : Transforming Your Business for the On Demand Future

Description:

Do you know what is the real cost of your software? Before you reach for a calculator, be forewarned that it's a trick question. Even technology industry analysts and seasoned IT executives have difficulty putting a hard figure on the Total Cost of Ownership (TCO) of today's enterprise application solutions. What makes the equation so tricky is the sheer number of variables that must be factored in, many of which cannot be lined up in a neat column and reconciled, such as issues of security, availability, performance, problem resolution and change management. The End of Software: Transforming Your Business for the On Demand Future, by Dr. Timothy Chou, is a groundbreaking book for business managers and executives that challenges conventional approaches to business software, and proposes new alternatives to managing and maintaining the systems that companies depend on.

Read What Industry Experts Have to Say:

• "The End of Software makes a compelling case for the transition of enterprise computing to the utility-based model. Where others have argued theory, Tim draws on his industry experience to build a fact-based case chock full of war stories and lessons learned. The book creates a common ground where both CIOs and their line-of-business counterparts can meet to think through the application of this new paradigm to their business."Geoffrey Moore, Author Crossing the Chasm, Inside the Tornado, and Living on the Fault Line
• "Whether you rely on computer software to run your business, create software solutions, or invest in software companies, you are facing the shift from software as a product to software as a service. In The End of Software, Dr. Timothy Chou makes the case for Software on Demand and shows you who¿s already out there creating and using this new model."Fred Magner, Chief Information Officer, Unocal Corporation
• "As a pioneer of the On Demand delivery model, Dr. Chou challenges certain conventions long held by the software industry. The End of Software provokes industry participants to re-think how big software should be packaged, sold and delivered in the future."Stephen Wong, Chairman and Chief Executive Officer of Embarcadero Technologies
• "Dr. Timothy Chou's book The End of Software presents a logical argument for the shift from selling and buying software¿or the promise of the value that software represents¿to selling and buying the actual value that software can bring to a user. This is very persuasive, especially when you consider the legacy of software vendors, who are notorious for over-promising and under-delivering. As Dr. Chou so clearly understands (and why shouldn't he¿he's lived it), thisnew delivery method simply makes sense. But the world is often slow to change; as keen observers of the technology industry, we'll be watching closely." John S. DiFucci, Senior Software Analyst, Managing Director, Bear, Stearns & Co. Inc.
• "Dr. Timothy Chou is one of the pioneers of the On Demand delivery model. His history and vision of the software industry's evolution should be required reading for everyone in software management. While promoting Oracle On Demand, this book¿s extensive sharing of experience actually benefits the whole IT industry."David W. Yen, Executive Vice President, Scalable Systems, Sun Microsystems, Inc.

"Tim Chou redefines the way in which managers at all levels need to think about IT. In so doing, he defines the forces driving fundamental change in the software industry--creating both peril and opportunity for companies in the IT industry."Michael J. Roberts, Senior Lecturer, Executive Director, Arthur Rock Center for Entrepreneurship, Executive Director, Case Development Rock Center 317, Harvard Business School

"Tim has achieved his goal; a thought-provoking view of automation on automation enabling services; an evolving world in IT delivery."Jane Hollen, SVP, Xerox North America Information Management

"On Demand software is changing the way corporations consume enterprise applications. In The End of Software Tim Chou presents a convincing case for this disruptive innovation by pinpointing the specific opportunities for increased efficiencies and improved reliability."Greg Gianforte, CEO and Founder RightNow Technologies

"There is a major change in the way enterprises use technology to enable their business processes in a highly-efficient and cost-effective manner. Dr. Chou traces this shift from its early roots with big IT services outsourcers in the 1960's through to today's ¿software-as-a-service¿ delivery models that are fueling fast-growing companies such as Salesforce.com and WebEx."Vinod Khosla, General Partner, Kleiner Perkins Caufield & Byers

"The End of Software effectively answers the question, ¿What¿s next for the technology industry?¿ If you want to know where the market is heading, why it¿s heading that way, and how to best position your company for future growth, Tim¿s book is an invaluable guide."Steve Printz, CIO, Pella Corporation

"The End of Software is essential reading for anyone who wants to understand why the On Demand delivery model is what¿s next for the technology industry. Dr. Chou¿s deep experience with Software as a Service will help you discover how to best utilize this groundbreaking approach in your company."Evan Goldberg, Chairman and CTO, NetSuite, Inc., One System. No Limits.

1. Why Does IT Cost So Much?

    Where Does It All Go?

    How Much Did I Really Pay?

    High (Cost) Availability.

    Dealing with Disaster.

    The Cost of Security.

    Performance: Pay to Play.

    Change Management.

    So Where’s the Good News?

    Choosing Wisely.

    The Capability Maturity Model.

    Measuring Operations.

    Conclusion.

2. What Has the Industry Done About IT?

    The Race Is On.

    Challenging the Status Quo.

    The Human Factor.

    Repeat After Me….

    Automation.

    A Brief History.

    Location, Location, Location.

    Flexibility.

    The On Demand Solution.

3. Location, Location, Location.

    The Law.

    Any Port in a Storm.

    Connecting the Wires.

    Infranet: A Corporate-Quality Internet.

    Back to Why Location Matters.

    What Are You Made Of?

    My Place or Yours?

    My Place.

    Commercial Net Lease Realty @Oracle.

    Your Place.

    Charles Marcus @Customer.

    Conclusion.

4. It’s About the Performance.

    Cost of Poor Performance.

    Throw Another Box at It.

    How Much Do You Need?

    I Want It Now.

    Enter DebitCredit.

    Waste Not, Want Not.

    An Appropriate Response.

    The Server Is Where?

    Virtual Reality.

    The Geeky Part.

    What the Other Guys Are Up To.

    Planetary Scale Computing.

    Query on Demand: Google.

    Us, Too.

    Automatic Performance Management.

    Conclusion.

5. You Can Never Be Too Available.

    Are You Saying That 99% Isn’t Good Enough?

    Making Yourself More Available.

    Call the Exterminator.

    Beyond the Bugs.

    The State of the Art.

    Recovery-Oriented Computing.

    Building for Recovery.

    Suit of Armor.

    Fixing the People.

    Can I Have a Do-over?

    Error Injection.

    High Availability in Real Life.

    When the Unthinkable Happens.

6. Batten Down the Hatches.

    A Reason to Lose Sleep.

    Where to Start?

    Virtually Private.

    Know Thyself–and Thy People.

    Password, Please.

    Security As Policy.

    Audit Planning.

    The Next Big Thing.

    Availability Meets Security.

    Trustworthy Computing.

    Sometimes It’s Just Personal.

    Conclusion.

7. No Problem, No Worries.

    The Impact of Bugs.

    Fixing the Process.

    Assisting Technology.

    Just Try It.

    Does It Work?

    Working It Out.

    Moving Quickly.

    Back to the Bugs.

    CEMLI.

    It’s Still Not Going to Be Perfect.

    Faster = Better.

8. The Quick Change Artist.

    Let Someone Else Be the Guinea Pig.

    It’s a Big Deal.

    And Then There’s the Training.

    So, Where’s the Upgrade?

    This Tape Will Self-destruct in 10 Seconds.

    And the Hits Keep Coming.

    Whoa, There.

    The Lady or the Tiger.

    The Clock Is Ticking.

    Graceful Change.

    Hot Off the Presses.

    Constant Motion.

9. Repeal Brooks’s Law.

    Brooks’s Law.

    The Werewolf Lives.

    The Silver Bullet.

    The Testing Phase.

    Next-generation Testing.

    Deciding What to Build.

    It’s a Different World.

    Moore’s Law.

    The Cost of Software.

    Software Economics 101.

    The Recount.

    Bid Now.

10. New Kids on the Block.

    Why Does It Work?

    WebEx: Web Communication Services.

    RightNow: Customer Service and Support.

    salesforce.com: CRM for the Masses.

    NetSuite: Integrated Business Management Software.

    Open Harbor: Integrated Global Trade Management.

    Conclusion.

11. The Debate Is the Rate.

    Traditional Software Business Model.

    Evolution, Not Revolution.

    No Baggage.

    But I’m an Investor.

    Where Is This Going?

Index.