Juran's Quality Handbook

Summary

For decades, Jurans Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Jurans Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the worlds top experts, Jurans shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Jurans Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether youre just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.

Table of Contents

  Contributors.
  Preface to the Fifth Edition.
  How to Use the Handbook.
  How to Think About Quality.
  The Quality Planning Process.
  The Quality Control Process.
  The Quality Improvement Process.
  Process Management.
  Quality and Income.
  Quality and Costs.
  Measurement, Information, and Decision-Making.
  Computer Applications to Quality Systems.
  The ISO 9000 Family of International Standards.   Benchmarking.
  Strategic Deployment.
  Total Quality Management.
  Human Resources and Quality.
  Training for Quality.
  Project Management and Product Development.
  Market Research and Marketing.
  Quality in Research and Development.
  Software Development.
  Operations.
  Inspection and Test.
  Job Shop Industries.
  Customer Service.
  Administrative and Support Operations.
  Process Industries.
  Quality in a High Tech Industry.
  Automotive Industry.
  Travel and Hospitality Industries.
  Government Services.
  Health Care Services.
  Financial Services Industries.
  Second-Generation Data Quality Systems.
  Quality and Society.
  Quality and the National Culture.
  Quality in Developing Countries.
  Quality in Western Europe.
  Quality in Central and Eastern Europe.
  Quality in the United States.
  Quality in Japan.
  Quality in the Peoples Republic of China.
  Quality in Latin America.
  Basic Statistical Methods.
  Statistical Process Control.
  Acceptance Sampling.
  Design and Analysis of Experiments.
  Reliability Concepts and Data Analysis.
  Appendix I-Glossary of Symbols and Abbreviations.
  Appendix II-Tables and Charts.
  Appendix III-Selected Quality Standards, Specifications, and Related Documents.
  Appendix IV-Quality Systems Terminology.
  Appendix V-Quality Improvement Tools.
  Name Index.
  Subject Index.